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Recent defamation and slandering of our rescue July 19, 2010 It has come to our attention, that a disgruntled client has been sending emails defaming and slandering our rescue. The application this client submitted to adopt a pair of chinchillas was declined after she copped an attitude about the fact that we were asking questions "repeatedly" and were "taking so long to respond". Had we received understandable answers to the questions we were asking, we'd not have had to spend our precious time asking the same questions repeatedly. The spelling, grammar and punctuation in the communications we received from this individual (yes, adult), made it very difficult to discern what was actually being said....nevertheless, we did try. This person also claims that it has been "several months", when in fact, she applied only on June 6. At that time, we had an unexpected medical emergency which involved surgery. We were also preparing to leave on vacation and were gone for a couple of weeks. Apologies were made to this client for the delay in replying. In this world of instant messaging, drive-thru meals and ATM's, some seem to believe that adopting an animal is an immediate-gratification activity. At Second Chance Chins, we PRIDE ourselves on taking the time to get to know the potential adopters, discover what their knowledge level is, and making SURE they are well-educated before a chinchilla leaves us to go to a new home, regardless if they had this kind of pet in the past. This process takes time, which some are not willing to invest. If that is the case, then adopting from Second Chance Chins is not for them, and we're fine with that. There is so much incorrect and dangerous information about the care and husbandry of chinchillas, that we need to be sure that our clients are on the same page with us BEFORE they adopt. In answering our questions, this client proved she had much of that incorrect and dangerous knowledge. Since we do not know whom else this client may have contacted, anyone seeing this that has been contacted by this client with complaints about us is welcome to contact us for the rest of the story. We are keeping a file of all communications between this person and ourselves and are more than happy to share these communications with anyone forwarding an email to us from this person showing that they were contacted by her. In seeing the written exchange, we're confident that anyone reading it will agree, that we put our best effort forward with this client and that this is merely an attempt to make trouble and keep us from doing our jobs as rescuers. Second Chance Chins is a private rescue, we do not answer to anybody. We have our own internal procedures and criteria for approving an application, that we've been told by a respected individual in the rescue industry, "are exemplary". Before a client even gets to the application to adopt, they are taken first to our "adoption procedures" page. When we acknowledge the receipt of an application, clients are instructed to read this page if they have not already. On this page are two important factors that evidently this client chose to believe didn't apply to her, or chose not to read entirely. 1) That this is not an overnight process, and that it takes 2-3 weeks MINIMUM to be approved to adopt. 2) Not to be offended if we ask for clarification of your answers so that we understand fully what you are stating. Second Chance Chins
Welcome to Second Chance Chins!
Second Chance Chins was created in January, 2004 to rescue chinchillas from negligent situations and to assist persons in re-homing their chinchilla if for any reason they can no longer care for it. All chinchillas coming to Second Chance Chins are provided with a smoke-free environment, high-quality food, hay, dust baths, fresh filtered water, chew toys, chin safe wheels in large cages....and of course, a nightly treat! They remain here for a minimum of 30 days to be monitored for health issues and to allow them to adjust to a new environment before moving again to their forever home. Second Chance Chins is not a public facility. Chinchillas are housed in quiet, low activity, private homes. We do not have a facility for the public to visit. If you or someone you know are looking for a loving home for a chinchilla, or if you would like to provide a loving home for one, this is the place to turn!
Second Chance Chins
has re-homed 106 chinchillas to date!
Product Warning!!! Peach chew sticks produced by a major manufacturer of pet products are to be considered TOXIC and should never be given to animals! See our safe wood page for more information.
"Not by the fur on my chinnie chin chin" ~ Chins for pets, not pelts!
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This site was last updated on 07/19/10. |
